ZELVARANTHIX Returns Policy

Thank you for shopping at ZELVARANTHIX. We strive to ensure that our customers are completely satisfied with their purchases. If you are not entirely satisfied with your purchase, we're here to help.

Return Eligibility

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please ensure you have the receipt or proof of purchase available when initiating a return.

Returns Process

1. Contact our Customer Service Team at [email protected] to initiate a return. Please mention your order number and reason for the return.
2. Ship your item back to the address provided by our Customer Service Team. Ensure the package is securely sealed.
3. Upon receiving your return, we will inspect the item and notify you of the status of your refund.

Non-returnable Items

Certain items cannot be returned, including perishable goods, custom products, and items sold as final sale.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within a certain number of days, depending on your card issuer's policies.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please contact us through the email provided above.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

For further questions or concerns about our returns policy, please contact our support team at [email protected].